Support & FAQ

Prismly is a color-analysis app for iPhone. It reads a selfie to find your color season and palette — your skin tone, undertone, and the seasonal colors that suit you best. The whole analysis happens on your device.

No. Your selfie is analyzed on your iPhone using Apple's on-device Vision framework. Nothing is uploaded, and there is no Prismly backend that receives your photos. The developer never sees your selfie.

Prismly uses Apple's on-device Vision framework to read your skin tone and undertone from the selfie, then works out your color season and the palette of colors that flatter you. All of this runs locally on your device — your photo and results are not sent to any server.

Camera is used to take a selfie for on-device analysis — it's optional and requested only when you choose to take a photo. Photos access uses the iOS system photo picker, which shares only the one photo you choose; Prismly never gets wide access to your photo library. You can revoke either permission any time in iOS Settings → Privacy & Security.

Yes — Prismly uses Google Firebase Analytics to understand, in aggregate, how the app is used so we can improve it. It collects anonymous usage events (like an analysis being started) plus a per-install identifier (IDFV) and an app-generated random ID. We never send it your photos or results. There are no ads, no advertising identifier (IDFA), and no cross-app or cross-website tracking, and we never sell your data. See the Privacy Policy for details.

Prismly Plus unlocks the full color-analysis experience. It's offered as a weekly subscription with a 3-day free trial, an annual subscription, or a one-time Lifetime purchase that unlocks everything forever. All purchases are billed by Apple through the App Store, and the price is always shown before you buy. Subscriptions auto-renew unless cancelled at least 24 hours before the period ends; you can manage or cancel anytime in your App Store account settings.